Wednesday 21st December 2016

Volunteer & Case Coordinator job vacancies

Restorative Solutions CIC


The Office of the Durham Police, Crime and Victims Commissioner


Volunteer & Case Coordinator

1 Full time and 1 Part-time (12 hours)

Do you care passionately about the strength and safety of our communities and the needs of victims of crime and anti-social behaviour? Do you believe in the potential of restorative approaches to improve the lives of victims and reduce the re-offending of adult perpetrators?

If so, these exciting opportunities have arisen to join a thriving team, helping to ensure the wellbeing of residents by providing a restorative justice mediation service to victims, offenders and parties involved in conflict.

The Restorative Hub was launched in May 2015 – and due to passion, drive and enthusiasm of the team – has quickly grown to become one of the top-performing schemes of its kind in the UK.

Due to the growing demand for the service, we now require additional Volunteer & Case Coordinators with the same level of energy and commitment to join our successful team, and help us take the scheme to the next level and reach its full potential.

The customer-facing side of the business is undertaken largely by our team of 60 community volunteers – the scheme’s greatest asset. As a restorative practitioner in your own right, and working closely with colleagues and partners, you will support our volunteers at all stages of their participation in the scheme. You will support training for both new and existing volunteers. You will facilitate the continuing development of volunteers, ensuring they have access to high quality mentoring, meaningful supervision and appraisal, and ongoing training.

You will support these facilitators as they undertake case-work, familiarising yourself with the details of cases, allocating cases to the most appropriate practitioners, and staying abreast of developments as they occur. You will help facilitators fulfil their responsibilities for case-work in a timely and consistent manner, ensuring they maintain regular contact with referring agencies to update them on progress, and supporting them to achieve the best possible outcome in the circumstances.

This is a busy, fascinating and intensely satisfying area of work, which offers you the opportunity to work on your own initiative, and have a real lasting impact on the lives of our clients and volunteers alike.

For detailed information on this role, please refer to the Job Description and Person Specification. which can be downloaded here by clicking this link.

The successful applicant will be employed by Restorative Solution CIC and be seconded into the Office of the Durham Police, Crime and Victim’s Commissioner to deliver the service.

For an informal discussion, please contact Derek Robson, Restorative Justice Coordinator – 07786275996 or

Application forms can be downloaded here or email



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