How to Make a Complaint
Restorative Solutions CIC works to a high standard and we hope this is reflected in how we work with you. Nevertheless, we do recognise that sometimes things go wrong, or mistakes are made and you may wish to complain.
We want to hear about your experience so that we can continually improve to ensure that we deliver a service which meets your expectations.
If you wish to submit a complaint it must be in relation to an action or decision made by a member of staff, a board member, a contractor, agent or volunteer working for Restorative Solutions.
It's best to talk
Your first step should be to talk face-to-face or over the telephone with the person involved.
If this is difficult, ask to discuss it with a more senior member of staff.
Pen to paper
You can make a formal complaint in writing either via email or through the post to Kate Hook, Director of Corporate Services, Restorative Solutions CIC.
You should sign it and send it to:
Restorative Solutions CIC,
Unit 5, Albert Edward House,
Preston PR2 2YB
Or email: kateHook@restorativesolutions.org.uk
On receiving your complaint, you will be sent an acknowledgement and then the matter will be investigated. Once the matter has been investigated, a written outcome will be sent, this will be within 28 days of the complaint.
If you are not satisfied with the outcome
You can appeal against the outcome. This should be sent to the Chairman of Restorative Solutions. You must explain why you want to appeal. The President will then investigate the matter further.