Service Delivery Manager: Hampshire
Sophie has been in post since November 2016, and has established the current service putting emphasis on staff and volunteer recruitment, development, supervision and best practice; driving forward with establishing referral pathways, building and maintaining referral agency relationships and support agency networks; establishing smooth automatic processes within the constabulary; devising internal processes and referral mechanisms, allocation and delivery of cases; evaluation and debrief of practice with staff and funders, collation and monitoring of statistical data, and contractual obligations.
Special attention has been afforded to new and pioneering areas of work including hate crime, sexual violence, historical sexual abuse and domestic violence. Sophie sits on many groups and boards across Hampshire ensuring the service is well connected and accountable.
The service has received much positive feedback from service users, partner agencies and volunteers, and received the RSQM in December 2016.
Sophie has an MSc in Criminal Justice, a BSc (Hons) Health and Community Studies and a Counselling qualification (CPCAB). As an RJC Assessor she is deemed equivalent to holding the RJC Direct Practitioner Accreditation. She has trained in a range of RJ and management topics including: Restorative Practice, Sensitive and Complex cases, Mediation and Conflict Resolution, Mediation and Conferencing in educational settings, Assessing RJ service and practitioner accreditation, RJ and HSB, working with victims of Murder, Manslaughter and serious injury, Management of staff (attendance, sickness and absence, employment law, human resources, budgets, situational leadership), working in Prisons, Working in Courts, Safeguarding, Data Protection, Child protection, Equality and Diversity, Working with difficult people, Addictions, Suicide Awareness, Loss and Bereavement.
Sophie has worked in the CJS since 1999, working with Offenders, Victims and Communities.