Restorative Solutions CIC receives RSQM

Restorative Solutions CIC, the leading provider for Restorative Justice Services,  has been awarded the Restorative Service Quality Mark (RSQM) by the Restorative Justice Council (RJC).

Restorative Solutions, which delivers Restorative Justice Services on behalf of Police and Crime Commissioners across the UK has been given the RSQM award in seven police areas they operate.  The award acknowledges the delivery of good quality, safe and sustainable restorative services that meet the six Restorative Service Standards.

Restorative Solutions’ Director for Service Delivery, Tony Walker, said:

“Gaining the RSQM is a real achievement for all of our dedicated staff who go above and beyond to support victims through the restorative justice process. We work with a range of commissioners across the country and this award demonstrates to them that we deliver a high-quality service.

“Completing the RSQM presented a real opportunity for us to highlight our existing work while also offering us the challenge we needed to improve our service further through the productive feedback we received from our assessor and the RJC throughout the process.”

The six Restorative Service Standards are based around six themes including leadership, strategy, policies, and plans, working together, people, training and support, service delivery and users and monitoring, evaluation, and performance improvement.

Jon Collins, the RJC’s chief executive, said:

“I would like to congratulate Restorative Solutions, for successfully completing the RSQM. This is evidence of their ongoing commitment to delivering the highest standards in restorative practice.”

The seven police areas that Restorative Solutions has been awarded the RSQM award are:

  • Leicestershire

  • Lincolnshire

  • County Durham

  • Hampshire

  • Northamptonshire

  • Bedfordshire

Restorative Solution have also retained their RSQM award in Bradford.

The RSQM is a badge of quality and Restorative Solutions, join other RSQM awardees – in sectors ranging from criminal justice through education to care – delivering high quality restorative processes.


To find out more about the Restorative Service Quality Mark visit

For more information, please contact Neill Young, email or call 07989 570388

Restorative Solutions

Restorative Solutions CIC is the leading provider of Restorative Justice and wider Restorative Approaches in England and Wales.

Established in 2004 by Sir Charles Pollard and Nigel Whiskin MBE as a not-for-profit Community Interest Company (CIC), we are committed to embedding restorative approaches across all communities, through delivering innovative programmes and delivering effective and quality training and services to achieve the best possible outcomes for victims and support offenders in their rehabilitation.

We work with several Police and Crime Commissioners across England and Wales to develop and deliver bespoke Restorative Justice support. 

Restorative Solutions also work with other organisations, including, the NHS, Local Education Authorities, Children Services and Housing Associations to resolve conflict, address and challenge unacceptable behaviour and develop emotional literacy by using restorative approaches.

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What people say about Restorative Solutions

I'm so glad I am working with RJ. I don't know who would listen to me if it wasn’t for you.
A Person Harmed by Crime
RJ is very underrated and I certainly think we should be using it more.
A Professional who Referred Someone into our Service
Very satisfied – it’s been a great service. A worthwhile process for me and I hope for the offenders. Staff have been great and I would like to thank them.
A victim
It was the right thing to do. Both victims told me to let go of what happened. I didn't want to hear it but they both forgave me and said I should move on. I have taken that on and thought about it and I have come to terms with what happened. You've helped me significantly. It's as though my head has been lifted of a gigantic weight.
An Offender
Thanks for your time today. I feel like you understand R so well, I really hope you can help him to learn how to be happy.
Feedback from a family in East Kent
Restorative Justice offers a unique opportunity for victims and survivors to move on from and overcome the trauma that can be left with them after experiencing crime. I am exceedingly proud of the work that the team at Restorative Solutions do in supporting our community. We should always consider the needs of victims of crime and this service exemplifies that sentiment and allows so many to put behind them what can be the worst experience of their lives.
Marc Jones, Lincolnshire Police and Crime Commissioner and Chair of the Association of Police and Crime Commissioners.

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